Return & Refund Policy

Last updated: October 6, 2026

Our Policy

We accept returns on eligible items within 14 days of the delivery date. To qualify, the item must be unused, in the same condition you received it, and in its original factory-sealed packaging.

Non-Returnable Items

Opened booster packs, booster boxes, or any sealed product that has been opened
Items marked as “Final Sale” or sold at a discounted clearance price
Items returned more than 14 days after the delivery date
Items not in their original condition or missing original packaging

How to Start a Return

Email us at support@tropictcg.com with your order number, the item(s) you wish to return, the reason for the return, and photos if the item arrived damaged. We will respond within 1–2 business days with return instructions and the return shipping address. Do not ship items back without first receiving a return authorization from us.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective item.

Exchanges

We only replace items if they are defective or damaged in transit. Contact us at support@tropictcg.com to arrange an exchange for the same product.

Damaged or Incorrect Orders

If you received the wrong item or your order arrived damaged, contact us at support@tropictcg.com within 48 hours of delivery with photos. We will cover return shipping and send a replacement or issue a full refund.